In Production · Liberty Latin America

Networks that act
before subscribers call.

DvSum's AURA platform delivers Active Network Intelligence — autonomous triage, predictive resolution, and zero-touch customer experience for broadband operators.

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In production today
AWS co-sell partner
Human-AI operating model
LLA · In Production
41.7%
Call Containment
35%
AHT Reduction
50%
NTF Truck Roll Reduction
8→2 min
Triage Time
88%
RCA Accuracy
Full story
Who we work with

Built for the people
who run the network

Network Operations
Predict and resolve before subscribers notice
Real-time anomaly detection, automated RCA, and zero-touch remediation — across your entire access network from CPE to headend.
CNO NOC Director VP Network Ops
See the NOC story
Customer Experience
Contain calls before they reach an agent
Network-aware call containment, proactive outreach, and AI-assisted agents with full subscriber context — powered by Genesys Engage integration.
CCO VP Customer Ops Contact Center Dir.
See the CX story
Platform & Partners
Build on the AURA Control Plane
AURA is the sovereign, domain-specific layer that makes AWS Bedrock operational for telecom. SIs deploy once and serve any operator — no rebuilding the Control Plane each time.
Systems Integrators AWS Partners CTO / Architect
Explore AURA
The Model

Active Network Intelligence operates on three loops

01
Sense

Ingest every signal

SNMP, syslog, IPDR, DOCSIS telemetry, call detail records, and CRM events — streamed in real time. Every node from CPE to headend.

  • NMS / OSS integration
  • CRM + call record fusion
  • Real-time streaming pipeline
02
Reason

AI diagnoses the root cause

ML classifiers and a domain-trained LLM layer run RCA at 88% accuracy — surfacing probable cause, affected scope, and predicted subscriber impact.

  • 88% RCA accuracy (week 6, LLA)
  • Outage · equipment · intermittent
  • Operator-domain sovereign model
03
Act

Resolve without a human in the loop

Trigger zero-touch remediation, contain the support call before it connects, dispatch only when a human is truly needed.

  • 41.7% call containment (LLA)
  • 50% NTF truck roll reduction
  • Genesys Engage integration
Data Audit Offer

Give us 30 days and NXT access.
We'll show you the truck rolls you could have avoided.

No long deployment. No integration lift. We connect to your existing NXT instance, run our ANI analysis, and deliver a full report on wasted dispatches, misrouted calls, and undetected patterns — before you commit to anything.

30-day commitment, no integration required
Delivered: ROI report with actual network data
Built on your data — not a generic benchmark
Claim Your Audit
50%
of NTF dispatches
preventable
41.7%
calls contained
before agent
What you get
  • Avoidable truck roll analysis
  • Misrouted call pattern report
  • Subscriber impact map
  • 12-month projected ROI model
ANI Dispatch

The weekly briefing for
network ops leaders

Field signals, operator trends, and practical AI intelligence — no hype, no generic AI content. Written for CNOs and network leadership.

Perspectives

From the network edge

All posts
Ready when you are

See ANI in production.
On your network data.

A 30-minute discovery call to assess fit. If we're not the right solution, we'll tell you.

Book a Discovery Call View In Production

In production at Liberty Latin America · AWS co-sell partner · No generic demos